If you’re a current customer and are having difficulty with your loan for any reason, we have a range of different options to help you out here.
Faster, fairer finance anywhere in New Zealand
Postal address: PO Box 3093, Richmond 7020.
Please send any letters to the above PO Box as our physical address cannot receive mail.
Our offices are located at 2 Cambridge Street, Richmond, Nelson 7020
but being a digital finance company we can lend throughout New Zealand.
Talk to one of our Kiwi team members
Our office is open Monday to Friday, from 9:00am until 5:00pm (except NZ public holidays). Our Nelson based team are available to answer any questions you have about applying for a loan, the progress of your current loan or help in any way we can. You can meet our team here.
As we're focused on delivering the fastest possible service for new loan applications, there are occasions where we're unable to answer the phone. So email contact is often best, as we're able to respond as soon as we have a moment. However if you'd prefer to speak to a real person you can reach us on our freephone 0800 543 718 during business hours.