Unfortunately during the level four lockdown, we’re unable to approve new loans. Our team will be back in the office once alert levels change and we’ll be able to process new loan applications at that time.
If you need to contact us please email email@example.com and we’ll respond as soon as a team member can get to it.
While you have an active loan with us, there are a number of things to keep in mind.
Sometimes you need to make a change to your loan, and we’re always happy to help. You can call us on 0800 543 718 or send us a message through our contact form and we will respond straight away. Alternatively if you’d prefer to do it in writing you can send us a letter at PO Box 3093, Richmond 7020.
If you change address, email or phone number, please email us or send your new contact details through to us so we can ensure we’ve got the most up to date contacts for you.
If you are having a tough time making your loan repayments, please contact us as soon as possible. We want to work with you to help you pay off the loan, so if you fall behind we have a number of different options to help you get back on track. Some of these include:
Each individual option above will have a different effect on your loan and the amount you repay. The best thing to do is get in touch with us and when we know your circumstances we can discuss which options could work best. And from there we can explain if there is any change to the total amount you will repay, the term of the loan or run through anything else we think you should consider.