Unfortunately during the level four lockdown, we’re unable to approve new loans. Our team will be back in the office once alert levels change and we’ll be able to process new loan applications at that time.
If you need to contact us please email firstname.lastname@example.org and we’ll respond as soon as a team member can get to it.
With the current Covid-19 pandemic we understand there will be a lot of people who are unable to make payments on their loan. We’re here to help and want to work with all of our customers through this period.
For those customers that are struggling financially and finding it difficult to make repayments, please contact us immediately.
We offer all customers the option to make a hardship application, especially in current circumstances with the Covid-19 pandemic.
The best thing to do is to send us an email and let us know of your situation. We can then run through all of your options and if you want to make a hardship application, you can do so by following the below guidelines.
To apply for hardship please send us an email titled ‘Covid-19 hardship application’ with the following information.
We will request a copy of your recent bank statements, so we can verify your income and expenses, then come back to you with some options. If you are applying for hardship and your circumstances are going to change over the coming weeks, we will need you to verify this. We understand this is difficult, but the easiest way to do this is for you to submit bank statements the day after your next scheduled payday. Otherwise we can consider letters/emails from your current employer.