Customer satisfaction
At Pronto we’re determined to be the best finance company in New Zealand. To do this it’s essential that our customers enjoy using Pronto from start to finish.
We’re lucky that 97% of our customers would recommend Pronto to family and friends*.
*Based on data from our anonymous online survey of current customers (from September 2015 – September 2016).
This is the most important part of our business because we succeed when our customers enjoy dealing with us and recommend our great service to others. To ensure we maintain this level of satisfaction, we’ve identified the core values below which are a constant focus for us.
- Fast: Our 9 minute processing promise and 9 minute guarantee have been designed to be the fastest in New Zealand.
- Fair: We set our interest rates according to each customer’s unique client rating. Customers with a higher client rating are rewarded with a lower interest rate.
- Convenient: We’ve made our whole loan process digital to ensure it’s as easy as possible for our customers to use.
- Flexible: We give our customers control. The application process allows you to determine how much you need and what you can afford to repay, then if you want to pay more, we’ll NEVER charge for early repayment.
- Responsible: We will always operate under our responsible lending promise.
Customer reviews
Since February 2017 we’ve been using Shopper Approved to collect customer feedback. They are one of the worlds largest review websites with thousands of reviews submitted daily. As they’re an independent third party you can be confident that all reviews are genuine and you can see exactly what our customers think about us.
